Technical Support
Whether you have questions about the use of any of the TrolMaster or ThinkGrow equipment
or have run into a situation where you don't know how to connect certain items
or even if you just want to know if you are buying the right modules for the equipment you have ...
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Our Tech Whisperers are available to assist !!
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Currently, support is available in English, German, Spanish, Italian and Dutch.
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You can contact our Tech Whisperers via any of the below channels
Send an email to
When sending us an email, send us a description of the situation and also mention what equipment (+ model) you are using.
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Photos and videos always help too.
Reach out via InstaGram
When contacting us via InstaGram send us a description of the situation and also mention what equipment (+ model) you are using.
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Photos and videos always help too.
Check out Tutorials
via the YouTube channels
We currently have the main US channel and are also in progress to translate videos in European languages on the European channel.
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Most videos on the US channels have subtitles enabled.
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Warranty
TROLMASTER LIMITED PRODUCT WARRANTY
Please take the time to read through our Standard Terms and Conditions of the
TrolMaster Limited Product Warranty.
How Long Does The Coverage Last?
The product warranty becomes effective from the date of purchase by the purchaser. Coverage terminates if you sell or otherwise transfer the product. The repair of your product under warranty will not extend the period of the warranty. Three years warranty for all products except one year warranty for sensor probes from the purchase day.
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What is Covered?
Normal wear and tear. We will repair or replace your product if your product is found, within the warranty period, to be defective due to defective materials or workmanship existing at the time of purchase. If any part is no longer available or out of manufacture, TrolMaster will replace it with a functionally equivalent replacement part.
What is Not Covered?
TrolMaster shall NOT be liable for costs of repair or replacement of a product incurred as a result of:
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1. Accidental damage, faults caused by negligent use or care, neglect, careless operation or handling of the product which is not in accordance with the TrolMaster Instruction Manuals.
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2. Use of the parts not assembled or installed in accordance with the instructions of TrolMaster.
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3. Use of parts or accessories other than those produced or recommended by TrolMaster.
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4. External sources such as transit damage or weather.
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5. Repairs or alterations carried out by parties other than TrolMaster or its authorized agents.
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6. Serial numbers defaced or missing.
TrolMaster warrants the mechanical and electronic components of all TrolMaster series to be free of defects in material and workmanship if used under normal operating conditions for a period of three (3) years from the original date of purchase, except one (1) year warranty on sensor probes. If the product shows any defects within this period and that defect is not due to user error or improper use TroMaster shall, at its discretion, either replace or repair the product using suitable new or refurbished parts. In case TrolMaster decides to replace the entire product, this limited warranty shall apply to the replacement product for the remaining initial warranty period, i.e. three (3) years from the date of purchase of the original product.
TROLMASTER DISCLAIMS ANY AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD PARTY HARDWARE. THE CUSTOMER ACKNOWLEDGES THAT TROLMASTER HAS MADE ITS BEST EFFORTS TO MATCH ITS PRODUCTS TO WORK WITH THIRD PARTY HARDWARE OR THE ABILITY TO CONNECT TO AND CONTROL THIRD PARTY HARDWARE FOR THE CUSTOMER’S INTENDED PURPOSE. TROLMASTER ADDITONALY AND SPECIFICALLY DISCLAIMS ANY AND ALL LIABILTY FOR CHANGES, ADDITIONS OR UPDATES IN ANY WAY TO A THIRD PARTY MANUFACTURES PRODUCTS.